Sunday, 12 September 2004

US Airways joins United, Hawaiian in bankruptcy

As many, including me, have expected for months, US Airways filed for bankruptcy today, joining United Airlines and Hawaiian Airlines.

The airline’s own Web site about its bankruptcy contains, as is typical in such cases, many lies. They claim for example that:

US Airways is not going out of business. The Chapter 11 process will allow US Airways to complete its restructuring initiatives while we continue normal day-to-day operations. There will be no changes to our flight schedule as a result of this filing. Every ticket will be accepted and honored in accordance with current US Airways policies; refunds and exchanges will be made as usual. Reciprocal agreements with other air carriers, including affiliates, Star Alliance and codeshare partners, will remain fully intact and continue without interruption.

In reality, whether any of those things will be true is now up to the bankruptcy court, not the airline, to decide. Since the airline has no real power to decide any of these things, these false assurances being given to potential customers are clearly fraudulent. If the USA Department of Transportation — which has, as I’ve frequently pointed out, a dismal record of ignoring the most flagrant violations by the airlines of consumer protection laws — actually cared about consumer protection or law enforcement, they’d step in immediately to put a stop to these lies by the airline.

I’m not holding my breath for the government to act. Caveat emptor . For the facts, see my FAQ about Airlines Bankruptcies .

Link | Posted by Edward on Sunday, 12 September 2004, 15:49 ( 3:49 PM)

Jeff Edwards,

You need to learn customer service. You are giving U.S. Airlines a horrible reputation.

You are rood to passengers, and need improvement on your landings... the elderly can't take those kind of hard jolts.

Hope you reitre soon.

Your Passengers

Posted by: jeff_edwards, 3 December 2007, 13:08 ( 1:08 PM)
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