Wednesday, 1 February 2012
"Will American's Layoffs Add to Flier Grief?" (Yes.)
I'm quoted (briefly) in a story today by Jonnelle Marte in Dow Jones' "Smart Money" consumer financial advice blog:
Link | Posted by Edward on Wednesday, 1 February 2012, 19:45 ( 7:45 PM) | TrackBack (0)
American Airlines said Wednesday it wants to cut 13,000 jobs as part of its bankruptcy filing, a move analysts say could lead to shuffled or canceled flights, longer waits and poorer customer service.... It also plans to terminate employee pension plans....
These changes may result in longer lines for ticketing and checking in and more frequent exchanges with overworked, grumpy employees, experts say. "You could be in a real mess," says Edward Hasbrouck, author of The Practical Nomad, a travel book series.
By far, however, the biggest risk for most fliers is that American might reschedule or eliminate their flights, analysts say....